Cancellation and Refunds Policy

Order Cancellation

When You Can Cancel

• Before food preparation starts: Full refund available

• After preparation begins: Cancellation not possible

• For dine-in orders: Cancel before arriving at the cafe

How to Cancel

• Call or WhatsApp us immediately at 9618158160

• Email us at info@cafe4.in with your order number

• Provide your order number and registered phone number

Cancellation Time Limits

• Online orders: Within 5 minutes of order confirmation

• Phone orders: Within 2 minutes of order confirmation

• Peak hours: Cancellation may not be possible due to immediate preparation

Refunds

Refund Scenarios

Full Refund Available:

• Order cancelled within allowed time Wrong item delivered

• Food quality issues (spoiled/contaminated food)

• Order not delivered within 90 minutes (excluding peak hours)

Partial Refund Available:

• Missing items from your order

• Cold food delivered (when it should be hot)

• Incorrect quantity delivered

No Refund Available:

• Order delivered successfully but you don't like the taste

• Delayed delivery due to weather or traffic conditions

• If you're not available to receive the order

• Orders cancelled after food preparation begins

Refund Process

1. Report the issue within 2 hours of delivery

2. Contact us via phone, WhatsApp, or email

3. Provide details: Order number, issue description, and photos if applicable

4. Review: Our team will review your case within 24 hours

5. Resolution: Refund or replacement will be processed

Refund Timeline

• Online payments: 3-7 business days to original payment method

• Cash on delivery: Store credit issued within 24 hours (can be used for future orders)

• UPI/Digital wallets: 1-3 business days

Store Credit

• Valid for 1 month from issue date

• Can be used for any menu items

• Cannot be transferred or exchanged for cash

Quality Guarantee

We stand behind our food quality.
If you receive:

• Spoiled or contaminated food

• Foreign objects in food

• Incorrect temperature food

• Wrong order

We will provide a full refund or replacement at no extra cost.

Dispute Resolution

If you're not satisfied with our resolution:

1. Email us at info@cafe4.in

2. Include your order details and previous communication

3. We'll escalate to our manager for review

4. Final decision will be communicated within 48 hours
   

Important Notes

• Refunds are processed only to the original payment method

• Screenshots of payment confirmation may be required

• We reserve the right to refuse service to customers who abuse this policy

• For catering orders, different cancellation terms may apply

Contact for Refunds

• Phone: 9618158160

• WhatsApp: 9618158160

• Email: info@cafe4.in

• Response time: We aim to respond within 4 hours during business hours